Frequently Asked Questions
Our residents are welcome to have guests 24 hours a day. They can entertain their guests in their private apartments or in one of our common areas.
How do I find out about activities provided for the resident?
The residents are provided with a calendar of activities every month. Plus, our monthly activity calendar can be found on our website.
Can children visit?
Children are free to visit with an adult.
Can we bring a family pet?
Pets are welcome to visit.
Can my loved one receive mail?
Every resident has a designated mailbox with their own key.
Is smoking permitted?
Smoking is permitted in the designated smoking area outside in our courtyard.
Can I bring in my loved one’s favorite food?
Every apartment features a small refrigerator and freezer as well as a microwave oven. They are free to bring the foods they enjoy. Of course, three meals per day are served in our restaurant-style dining room where they are offered a large variety of choices for each meal.
Is there someone who provides haircuts?
We have a Beauty/Barber Salon where residents can make appointments to have their hair done.
Will my loved one’s room have a television?
All residents provide their own furnishings including a television. Cable service with a large variety of channels is available for a nominal fee.
Will my loved one have telephone access?
Telephones are provided and already installed. There is a small monthly fee for phone service. It is all-inclusive and there are no long-distance charges.
Will my loved one have internet access?
Wi-Fi access is available throughout the building.
Does insurance cover my expenses?
If you have long-term care insurance, depending on the policy, reimbursement is possible. Medicare does not cover assisted living. If a resident can not afford to pay privately, we are a Supportive Living Community so they can apply for Medicaid which will cover their stay with us.
Who do I talk to about food preferences? Are there alternate options for each day’s menu?
We offer a large variety of options which are always available as well as daily specials for Lunch and Dinner.
What do we do if we have personnel concerns?
Bring it to the attention of the Community Director, Jessica Armour.
What is an Ombudsman?
An ombudsman or public advocate is an official who is charged with representing the interests of the public by investigating and addressing complaints of maladministration or a violation of rights.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
For admissions speak with Amy York, Marketing Director. For Financials speak with Stacee Wheat, our Business Office Manager.